Why VoIP Is A Better Choice For Businesses (Questions/Answers)

Why VoIP Is The Better Choice For Business Communication

What more could you want from a business phone system? VoIP (voice over internet protocol) business phones allow you to make and receive calls over the internet, as opposed to traditional business phones that require a ton of complex wiring and a high monthly phone bill. Your employees simply need an internet connection to:

• Access their work line and extensions from any location
• Transfer and/or forward calls to one another
• Receive voicemails via email
• And much more

This is especially helpful for organizations that are embracing remote work. Essentially, they can eliminate communication challenges entirely because employees can continue to stay in touch with one another, customers, partners, and anyone else. They can use a desktop phone or their mobile device via the softphone app.

Why Do VoIP Business Phones Make Good Business Sense?

Research has found that the average caller waits on hold for only 90 seconds before they hang up. This means that if you’re using a traditional phone system that doesn’t offer the flexibility of following you wherever you go, you’re likely missing out on business opportunities. VoIP not only allows you to make and receive calls anywhere you go, but most of our clients have noticed an approximate 50% reduction in their phone bills.

How Do VoIP Business Phones Cut Costs?

VoIP business phones work over the internet, which means you pay a low monthly fee without worrying about:

• Purchasing, maintaining or upgrading a ton of expensive equipment
• High bills resulting from long-distance calling
• Excessive costs associated with troubleshooting when something goes wrong

Your VoIP business phones can be set up to ring simultaneously on a physical desk phone and a mobile device, which means employees can answer calls no matter what they’re doing or where they’re going.

What Features Are Included In VoIP Business Phones?

Aside from the serious cost savings and flexibility associated with VoIP business phones, you also gain access to a ton of enterprise-grade features:

1. Do not disturb
2. Call monitoring
3. Call hold
4. Voicemail-to-email
5. Find-me-follow-me
6. Click-to-dial
7. Music on hold
8. Send/receive texts
9. Call recording
10. Self-service portal
11. And much more

What Are The Benefits of VoIP Business Phones?

VoIP business phones are incredibly beneficial for those working in and out of the office. Here are a few of the top benefits:

1. Quick installation and configuration with minimal or no onsite equipment necessary and simple-to-follow instructions for remote workers.
2. Greater scalability as needed without needing to install any hardware. Instead, you can add or remove users via the self-service portal.
3. Simplified management of remote workers as you can track and record calls, see availability status, and much more.

How Can You Get Started With VoIP Business Phones?

Acapella Technologies has been helping businesses throughout Central and Northern New England manage their information technology since 1995. We offer VoIP business phones alongside many other services, including managed IT services, cybersecurity, network design and planning, and much more.

Click here to get started or call us at (603) 647-1784.