To serve our growing patient base, we staff two dentists, three hygienists, two dental assistants and several highly trained office staff. The practice has been part of the local community for over 40 years.
I have been with the practice for almost ten years and juggle a range of priorities daily. While I wouldn’t have it any other way, it’s reassuring to have the team to support the practice’s office network.
They are always super-responsive when we need help. Office Manager Pam McDonough is terrific at helping triage any issues and if we need a tech onsite, they are here in short-order.
Greg Mason and the other techs are really adept at helping us stay with and ahead of things that might be emerging in the IT world. Their work to keep the technology up and running and years of expertise are vital to our practice.
Merrimack River Technologies has been the best IT we could ask for. Whether we call or e-mail with a question, their response time is exceptional.
We never have to wait to have a problem addressed, which is amazing considering we are a dental office that needs our technology to be in perfect working order at all times.
Most recently, they conducted an office upgrade to all our computer systems, and the price was reasonable. The techs worked around our office hours in order to cause the least amount of a disturbance to us and our patients. I would highly recommend them!
We have been working with Merrimack River Technologies for over three years and are very happy with the high level of their support. They are quick to respond when issues arise, and the majority of our issues are resolved in one visit.
Our office has a very complex computer system that runs industry specific software which can be challenging to maintain. The team has done an excellent follow up with vendors and keeping these systems up and running.
We appreciate the service our company has received from the team. The guys are quick to respond, have been friendly and easy to work with.
Our business has grown over the years and we definitely needed to transition to a professional and reliable company. Our staff is very pleased to be working with Merrimack River Technologies and feel that we are in capable hands.
Merrimack River Technologies planned and directed our major transition from a terminal based patient management system to Dentrix with digital radiography in every operatory, which was the first in our region. When presented with difficult integration issues, their technical knowledge and attention to detail made the difference.
Merrimack River Technologies’s team is very responsive, prioritizing important issues that arise and dealing with them quickly and effectively. They understand the business issues related to the practice of dentistry and ensure that our networks are secure, protecting our patient’s personal information. Their detailed follow-up and preventive maintenance; helps us avoid major problems with our network and systems. I can reach them any time day, or night for trouble-shooting or technical assistance. Their organization is flexible, working after office hours or on weekends to prevent disruptions to our practice.
Today’s businesses are completely reliant on technology, and technology is a great thing….that is, until it decides not to work! So what do most offices do when their systems are down? They call their IT Company and before you know it, you’re up and running.
Our office was working with another IT company but were unhappy with the slow response to our distress calls. Sometimes they didn’t call back at all! We were frustrated to say the least, but that all changed when we hired Merrimack River Technologies.
When I first met Greg Mason, I was immediately impressed. He listened to my concerns and answered my questions in plain terms that I could understand. Above all, he assured me that our calls would never go unanswered, and after 2 ½ years, I can honestly say that my calls have in fact never gone unanswered.
Pam McDonough, the customer service manager, is amazing and always makes sure service requests are completely followed through. She stays in touch with clients, passing along valuable information about software updates and recommendations, and even sends out warnings notifying us of impending storms that might affect power to our server and network.
Greg and all his team are responsive, professional, knowledgeable and reliable. Knowing they are there to keep our network up and running assures us that our technology will be available for its intended purpose — treating our patients.
Positive: Professionalism, Responsiveness
I took over a business in 2016 and the internet and VOIP systems were a mess from the prior IT company. Acapella come in and fixed our systems, set up our VOIP better, and trained me how to do custom changes on the VOIP (one they researched on their own to make sure to help us to their best ability! aka went above and beyond). Thanks to Acapella the past few years have run much smoother. I am about to reach out to them again as we are going to be upgrading our IT system and VOIP.
Matt and his team at Acapella have been great partners for our business. Always friendly and helpful when we need IT assistance. They give us all the options when deciding to upgrade any of our systems. I recommend Acapella for any business’ IT support team.
I was having new equipment installed at my office and the technician needed network information. Acapella Technologies was available immediately by phone and able to access my network remotely saving time and money. Grateful for their continued support for my office.
Positive: Professionalism, Quality, Responsiveness, Value
After speaking with Matt Mercier, the owner of Acapella Technologies, at a Chamber event, I thought Acapella might be just what we needed. I signed up for IT services for my small nonprofit in 2013 and I’ve been very happy with them ever since. Acapella is the perfect solution for a small organization like mine that doesn’t have the budget or need for a full-time IT department but still has IT needs. Since the start, it has been clear that Matt cares about his customers. Although my day-to-day interactions are not with Matt, I can see that his message of responsiveness and caring is loud and clear to his staff. I would highly recommend Acapella.
Positive: Professionalism, Responsiveness, Value
Acapella Technologies is comprised of a very skilled team of really nice people. Every time we’ve experienced any sort of computer glitch we send a quick email, they create a ticket and shortly thereafter a team member reaches out to us. They provide an immediate fix quickly but dig into things to a bit deeper to find underlying issues to provide complete resolution. They also have gone above and beyond to find solutions that meet our budget. When out budget doesn’t allow for the best solution they have worked hard to provide a very good solution that meets our budget. I highly recommend Matt Mercier and the team at Acapella.
Positive: Professionalism, Quality, Responsiveness, Value
For several years, Acapella has been our go-to company for our computer needs. Their service has been prompt and courteous, and a great value for the monthly fee. Every small business needs IT support that is affordable, and Acapella is definitely that company. Especially appealing is that they are local and not some call center on the other side of the planet. Additionally, their support staff are knowledgeable in their field and patient with those of us who are not as computer-savvy but need to use the computer daily!
Choosing an IT company as a small/medium business can be challenging. We began the search four years ago for a new company and met with Matt Mercier and his team. We were very impressed with the flexibility, vision for our IT plan, response to questions and concerns and overall cost to implement. We moved forward with Acapella and noticed an immediate difference in our service and IT capabilities. In order to fix an existing issue they worked one week over the holiday break. This was unexpected and above and beyond our expectations. Our speed, Wifi, support and overall operations were stronger within ten days of signing our agreement. Service and response time continues to be outstanding. We look forward to continuing our relationship with Acapella for many years to come!
As our expansions began to require more technology, we grew faster than we could manage and we were given Acapella’s name, specifically Matt Mercier, as a company/person who could help us manage our services. We were not led astray as we have been successfully supported through further growth by Matt, Kurt and Tina for over years. They are responsive and caring problem solvers who are always there when we need them. We feel fortunate they are our partners is providing excellent education and care for our World Academy students and they have helped our school’s governance and communication to become increasingly better as our relationship continues!
The team at Acapella Technologies are willing to go the extra mile to find solutions for us. We are a small nonprofit and sometimes need to find low cost alternatives. They are a big help with that. Our systems run smoothly, generally speaking, but when there’s a problem we get a rapid response. Considering how truly small we are, that’s a great feeling