We transitioned to Acapella at EVR almost a year and a half ago, and I could not be more pleased with every aspect of our relationship! Being in charge of operations, I am tasked with overseeing the office’s IT systems, and Acapella made the transition from our previous IT support company so easy on me. Everything went even better than expected. I love that they are local, so coming into our office is never an issue. They worked with me to develop a plan of necessary technology upgrades, and they have never pressured me to buy anything. Pricing transparency is also key in the IT industry, and they have mastered that. The best part? Their support team is unbelievable! They are very responsive to any requests we have and always make us feel like family when we call in (not just a number). Acapella has made IT support so easy for our entire organization—I wish I had started using them years ago!
Acapella came to us highly recommended and we quickly discovered they are the IT company we’ve been looking for! Acapella provides exceptional customer service with knowledge to match. Acapella treats our IT needs and issues as if they were their own. They show care for us and work with us in a way that allows the us to feel important. Acapella provides knowledgeable techs, that listen carefully as they solve issues we encounter. As they came highly recommended to us, we also highly recommend Acapella to others!
To serve our growing patient base, we staff two dentists, three hygienists, two dental assistants and several highly trained office staff. The practice has been part of the local community for over 40 years.
I have been with the practice for almost ten years and juggle a range of priorities daily. While I wouldn’t have it any other way, it’s reassuring to have the team to support the practice’s office network.
They are always super-responsive when we need help. Office Manager Pam McDonough is terrific at helping triage any issues and if we need a tech onsite, they are here in short-order.
Greg Mason and the other techs are really adept at helping us stay with and ahead of things that might be emerging in the IT world. Their work to keep the technology up and running and years of expertise are vital to our practice.
We have been working with Merrimack River Technologies for over three years and are very happy with the high level of their support. They are quick to respond when issues arise, and the majority of our issues are resolved in one visit.
Our office has a very complex computer system that runs industry specific software which can be challenging to maintain. The team has done an excellent follow up with vendors and keeping these systems up and running.
We appreciate the service our company has received from the team. The guys are quick to respond, have been friendly and easy to work with.
Our business has grown over the years and we definitely needed to transition to a professional and reliable company. Our staff is very pleased to be working with Merrimack River Technologies and feel that we are in capable hands.
Matt and his team at Acapella have been great partners for our business. Always friendly and helpful when we need IT assistance. They give us all the options when deciding to upgrade any of our systems. I recommend Acapella for any business’ IT support team.
I was having new equipment installed at my office and the technician needed network information. Acapella Technologies was available immediately by phone and able to access my network remotely saving time and money. Grateful for their continued support for my office.
Positive: Professionalism, Quality, Responsiveness, Value
After speaking with Matt Mercier, the owner of Acapella Technologies, at a Chamber event, I thought Acapella might be just what we needed. I signed up for IT services for my small nonprofit in 2013 and I’ve been very happy with them ever since. Acapella is the perfect solution for a small organization like mine that doesn’t have the budget or need for a full-time IT department but still has IT needs. Since the start, it has been clear that Matt cares about his customers. Although my day-to-day interactions are not with Matt, I can see that his message of responsiveness and caring is loud and clear to his staff. I would highly recommend Acapella.
Positive: Professionalism, Quality, Responsiveness, Value
For several years, Acapella has been our go-to company for our computer needs. Their service has been prompt and courteous, and a great value for the monthly fee. Every small business needs IT support that is affordable, and Acapella is definitely that company. Especially appealing is that they are local and not some call center on the other side of the planet. Additionally, their support staff are knowledgeable in their field and patient with those of us who are not as computer-savvy but need to use the computer daily!
Choosing an IT company as a small/medium business can be challenging. We began the search four years ago for a new company and met with Matt Mercier and his team. We were very impressed with the flexibility, vision for our IT plan, response to questions and concerns and overall cost to implement. We moved forward with Acapella and noticed an immediate difference in our service and IT capabilities. In order to fix an existing issue they worked one week over the holiday break. This was unexpected and above and beyond our expectations. Our speed, Wifi, support and overall operations were stronger within ten days of signing our agreement. Service and response time continues to be outstanding. We look forward to continuing our relationship with Acapella for many years to come!
The team at Acapella Technologies are willing to go the extra mile to find solutions for us. We are a small nonprofit and sometimes need to find low cost alternatives. They are a big help with that. Our systems run smoothly, generally speaking, but when there’s a problem we get a rapid response. Considering how truly small we are, that’s a great feeling